Refund policy

Coffee & Perishable Items

Due to food safety and quality standards, roasted coffee and other perishable goods are final sale and cannot be returned once they have left our facility.

Because coffee is a food product, we cannot guarantee storage conditions or chain of custody once it has been delivered. For that reason, we do not accept returns or exchanges on coffee, even if the bag is unopened.

If your order arrives damaged, defective, or incorrect, please contact us and we’ll make it right.

Physical Goods (Non-Perishable Items)

For merchandise such as mugs, apparel, and other non-perishable goods, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• In the same condition that you received it
• Unworn or unused
• With tags
• In its original packaging
• Accompanied by proof of purchase

To start a return, contact orders@thoumayest.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages or Order Issues

Please inspect your order when it arrives. If you receive the wrong item, or if something is damaged or defective, contact us immediately at orders@thoumayest.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Coffee or other perishable goods
• Custom or special-order products
• Personal care goods
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you have questions about a specific product, please contact us before purchasing.

Exchanges

The fastest way to get what you want is to return the item you have (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that it may take additional time for your bank or credit card company to process and post the refund.